Yucatan Holidays Ltd. Privacy Policy

For all trips your contract is with Yucatan Holidays Limited. This ensures that your trip is fully protected and that in the unlikely event of our insolvency your money is refunded and/or you are repatriated.

A binding contract is only entered into after we have received a signed contract or a deposit payment, and we have issued a written confirmation invoice via email or letter. By making the booking you accept that you have the authority to bind all members of your party to those terms and conditions. It is essential that you check the travel details we have confirmed and inform us immediately of any errors.

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. Yucatan Holidays regret that it cannot accept liability if any client is refused entry onto any transport or into any country due to failure on their part to carry correct documentation.

Whilst we make every effort to ensure that the information on our website is as accurate and not misleading, it is published many months before your holiday takes place and may be subject to change. We reserve the right to make changes to the website and any information it contains at any time. You will be informed of any material changes prior to your booking.

(A) AMENDMENT
We will do our best to assist you in altering your arrangements after booking, but cannot guarantee that this will be possible. You will be responsible for any charges and costs as a result of such amendment and we reserve the right to charge an additional £50 administration fee plus any applicable charges levied by our suppliers.
We reserve the right to treat any amendment less than 8 weeks prior to the date of departure as a cancellation and apply the cancellation charges set out below.

(B) CANCELLATION
You, or any member of your party, may cancel your travel arrangements at any time. The cancellation will take effect from the date that written notification from the person who made the booking is received at our offices. Any cancellation will incur a charge to reflect the reasonable costs incurred by us in arranging and cancelling your booking. If you cancel more than 10 weeks before departure, this charge is likely to be the amount of your deposit although it could be more. If it is more you will be required to pay us the difference and if it is less we will refund the difference to you. Charges for cancellation after the balance due date will vary due to the complex nature of our travel itineraries. Please ask for the amount of any cancellation charge before cancellation. You should be aware that this charge is likely to increase the closer to departure date that the cancellation is made and may well be up to 100% of the total cost of your booking. Please note that if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

(A) AMENDMENT
It is occasionally necessary for us to make changes to advertised products and services as described in Clause 5. In exceptional circumstances we may have to modify your holiday after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of flight time by more than 12 hours, change of destination, or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements; (ii) arranging an alternative holiday with us; or (iii) cancelling your holiday. Regardless of the option you choose we will pay you compensation, unless the change has been caused by Force Majeure or low bookings, as defined below:

No. of calendar days notice prior to date of departure Compensation per Passenger More than 70 days Nil
69 - 43 days £10
42 - 28 days £20
27 -14 days £40
Less than 14 days £50

(B) CHANGES DURING THE HOLIDAY
If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received. This does not apply to minor changes in your accommodation, itinerary or transportation.

(C) CANCELLATION
Whilst we hope we will never have to cancel your holiday, this does very occasionally happen and we reserve the right to do so. We will do our best to offer alternative arrangements of a comparable or better standard together with a price refund if appropriate, or will give you a full and prompt refund.

(D) FORCE MAJEURE
Compensation will not be payable in any cases where an amendment, change or cancellation is due to an unusual or unforeseeable event or circumstance beyond our reasonable control ('Force Majeure'). These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of god, closure of airports, changes of schedules or operational decisions of transport providers.

(E) TRAVEL DELAYS
We have based our holidays on the services of major international airlines and whilst these airlines are rarely subject to lengthy delays, there are occasions regrettably when delays do occur. Unfortunately we cannot accept responsibility for such events and do not provide for arrangements for meals, overnight accommodation or any other cost resulting from delay.

All prices advertised or quoted are for guidance only and may be subject to fluctuation until the booking is concluded. Upon booking any increase in price will be limited to reflect increases in transportation costs (including fuel and airfares), dues, taxes (including VAT), fees chargeable for services (including landing taxes and embarkation and disembarkation and security fees at airports), Government action or exchange rate variation. In the event that a surcharge increases the cost of your holiday by 10% or more, you may cancel and receive a full refund (excluding insurance premiums). We will, in any event, absorb the first 2% of any increase, and no surcharges will be made within 30 days of departure. As we have a diverse range of products purchased at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

We take care to ensure that all involved in the preparation and supply of your holiday maintain the highest standards. Please remember that the appropriate standards will be those prevalent in your destination. We undertake the following responsibilities in connection with your holiday: (a) To pay reasonable compensation (subject to (c) below) if the product or service supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than three times the holiday cost attributable to the complaint; (b) We accept no liability to you for (i) any circumstance where you or any member of your group is at fault, (ii) if the circumstance giving rise to the claim is the fault of someone else not connected with providing the services which form part of our holiday contract with you, (iii) if circumstance giving rise to the claim is due to any unusual or unexpected circumstances beyond our reasonable control which could not have been avoided, or (iv) if the circumstance giving rise to the claim is due to any event which we or the supplier of any service could not anticipate, expect or reasonably prevent; and, (c) any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

By accepting these terms and conditions, you undertake the following responsibilities in connection with your holiday: (a) If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. Any unresolved complaints must be provided to us in writing within 30 days of your return. (b) It is your responsibility to ensure that all necessary passport (with 6 months validity from the return date of travel), visa, vaccination and other health documents are in order. (c) It is your responsibility to arrange suitable personal travel insurance cover.

Whilst we will endeavour to comply with any special requests such as airline seating, diets, room requirements, we can only do so on a 'goodwill' basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

We are only responsible for excursions and activities sold by us and which form part of your holiday contract.

Cancellation or curtailment of a major sporting fixture is an unusual occurrence and we accept no responsibility to refund or compensate for changes to an event for reasons beyond our control. Every effort will be made to offer alternative arrangements and in the unlikely event of a cancellation any refund obtained will be passed on to the Customer.

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales

Your tickets, hotel vouchers and information regarding your experience will be sent to you approximately 2 weeks prior to departure.

Yucatan Holidays Limited, 21-22 Wrotham Business Park, Barnet, Hertfordshire EN5 4SB

The following are the terms and conditions applicable to access to and/or use of the Yucatan Holidays website (the "Site"). By gaining access to and/or using the Site, you agree to comply with these terms and conditions and all applicable laws, rules and regulations governing use of the Site. The Site is owned and operated by Yucatan Holidays Limited, a U.K. Private Limited Company, Register Number 6550365 from its offices located at 21-22 Wrotham Business Park, Barnet, Hertfordshire EN5 4SB. We reserve the right to change these terms and conditions at any time by posting a new version on the Site, so please check this page of the Site regularly.

The information and materials on the Site (Information) are provided for the personal use of customers or potential customers of Yucatan Holidays (the 'Customer' or 'You') to review information on events and promotions and to buy tickets. Customers are authorised to visit, view and keep copies of pages on the Site for their own personal use only.

Any commercial use of the Site or of any of the Information, in any way, is strictly prohibited unless under licence and with the prior written consent of Yucatan Holidays, the copyright holders. In addition, you must not: copy, download, publish or distribute any Information for any purpose not authorised by these terms and conditions, modify any of the information, use any of the information for public display, performance, sale or rental transfer, remove, modify or alter any copyright, trade mark or other proprietary notice, transfer any information to any other person, link any web-site to the Site or use the Site on its own or in conjunction with other web-sites to sell or re-sell tickets.

The Site and all Information and other content on the Site (including, but without limitation, text, graphics, videos, music, sound and links) is the property of Yucatan Holidays and/or is used under licence from its suppliers and is protected under international treaty provisions and world-wide copyright laws.

Except as expressly permitted by these terms and conditions, none of the Information nor any such content may be reproduced, copied, edited, published, transmitted or downloaded in any way without the prior written consent of Yucatan Holidays nor does Yucatan Holidays grant any express or implied right to you under any of its trademarks, copyrights or other proprietary rights.

Yucatan Holidays logos or any other image bearing the Yucatan Holidays name that are found on the Site are trade marks of Yucatan Holidays. They may not be used without the prior written consent of Yucatan Holidays.

You may from time to time be provided with links to other websites through use of the Site. These sites are not controlled by Yucatan Holidays in any way and Yucatan Holidays is not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them.

Failure to comply with these terms and conditions may result in the termination of your right of access to the Site by us (without refund or further notice to you), including your right to use the Site in the future, along with any other rights which you may have acquired. Furthermore we may require you to destroy any information downloaded, printed or otherwise copied from the Site and may cancel any orders placed by you.

(A) ACCURACY OF INFORMATION
The Information is provided on an 'as is' and 'as available' basis. All express or implied warranties of any kind (including warranties of merchantability, fitness for purpose and non-infringement of the intellectual property of a third party) are excluded to the fullest extent permitted by applicable law. Yucatan Holidays makes no representation or assurance of uninterrupted or error free service, or that the Site will provide any specific search results. Yucatan Holidays may change the Information from time to time without notice and makes no commitment to keep the Information up-to-date nor any representation or warranty as to the currency, accuracy or completeness of the Information.

(B) USE IF THE SITE
Use of the Site is at your own risk. While Yucatan Holidays endeavours to ensure that the site is secure we cannot guarantee the security of your personal information, nor that the Site (or any site to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. Yucatan Holidays excludes to the fullest extent permitted by applicable law all liability for any loss, expenses or damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of additional revenue or other consequential or economic losses) directly or indirectly arising out of the use or inability to use the Site or the Information. Yucatan Holidays is not responsible for the acts or omissions of any Customers, other users of the Site, advertisers on the Site or other third parties connected with the Site nor for the events, services or products of any event organiser, venue, promoter, producer or other third party connected with any event or product sold on the Site.

The Site is controlled by Yucatan Holidays Limited, a U.K. Private Limited Company, Register Number 6550365 from its offices located at 21-22 Wrotham Business Park, Barnet, Hertfordshire EN5 4SB. Yucatan Holidays does not represent or warrant that the Information is appropriate or available for use in other jurisdictions and access to the Information from jurisdictions where its contents are illegal is prohibited. You may only use this Site for lawful purposes and in accordance with these terms and conditions.

These terms and conditions are to be governed by and construed in accordance with English law and any dispute or question in connection with them will be subject to the exclusive jurisdiction of the Courts of England and Wales.

Thank you for visiting www.yucatan-holidays.com. This Site is owned by Yucatan Holidays Limited, a U.K. Private Limited Company, Register Number 6550365 from its offices located at 21-22 Wrotham Business Park, Barnet, Hertfordshire EN5 4SB.

This Site provides a wide range of information to our Site's visitors. Like many web sites, we also collect information from our visitors, including personally identifiable information (your full name, e-mail address, phone number) and non-personally identifiable information (e.g., aggregate statistics about what parts of our Site are most popular). This privacy policy is designed to tell you about our information collection practices at this Site - that is, the ways we collect information; what kinds of information we collect; why we collect information; how we use information we collect; with whom we share information we collect; how you can access, amend, and delete information we collect from you; and what kinds of security we use to protect information you provide.

Before using this Site - and particularly before submitting personally identifiable information via this Site - you should read this entire policy. Use of this Site constitutes your agreement to the terms of this policy. If the terms and conditions of the policy are not acceptable to you, do not submit any personally identifiable information via this Site.

Please be aware that this policy applies only to this Site. Within this Site, you may see links or references to other web sites which are not covered by this policy and are likely to have different information practices. We therefore encourage you to read the privacy policy of each web site you visit. We provide these references and links for your convenience; they should not be construed as an endorsement of such sites, their content, or their information practices. You are solely responsible for any interactions you may have with such web sites.

This Site collects information from its visitors in two ways: actively and passively. Active information collection refers to instances in which we gather information from you when you fill it in and send it to us, such as by completing a registration form, signing up for an electronic newsletter, or sending us a message via an e-mail reply mechanism provided by this Site. Active information collection can include both personally identifiable information (e.g., your full name or information that is unique to you) and non-personally identifiable information (e.g., if we were to ask for your first name and a list of the top three things you like about our Site). Passive information collection refers to instances in which we collect information from you that you have not actively provided (please see the next section of this policy for a summary of our passive information collection practices).

Registration Information

If you are interested in receiving electronic updates, alerts, and other information from us regarding this Site and our products and services, you must provide us with an e-mail address. In completing your registration, we may also ask for optional information, such as how you found us, to help us better serve you in the future.

Feedback Information
We welcome your comments and feedback regarding this Site and our products, services and programs. This Site provides an e-mail address that permits you to send us your own e-mail address, comments, and any other information you choose to include. E-mail is not secure. As a result, you should carefully consider what information you wish to send to us via e-mail.

We may use special technologies to passively collect information while you are visiting www.yucatan-holidays.com (that is, you do not actively provide this information). These technologies allow us to collect certain kinds of non-personally identifiable information, including your Internet domain name, the type of web browser you use, the operating system you use, the date and time of your visit www.yucatan-holidays.com, the specific pages you visit, and the address of the web site you visited prior to entering www.yucatan-holidays.com. We do not link this passively collected non-personally identifiable information with personally identifiable information you have actively provided elsewhere on this Site. We reserve the right to share with third parties, including our business partners and advertisers, the anonymous aggregated information that we have passively collected via this Site.

Below we have summarized the primary means of passive information collection at our Site.

COOKIES

This Site uses cookies, which are small text files that store non-personally identifiable information about you, either temporarily in connection with your Internet Protocol (IP) address (known as a temporary or session cookie, and deleted once you close your browser window) or more permanently on the hard drive of your computer (known as a permanent or persistent cookie). This Site uses session cookies so that you do not have to fill in the same information from page to page within www.yucatan-holidays.com. If you elect not to receive cookies, you may be able to view some, but not all, of the content on this Site.

Internet Protocol (IP) Addresses

This Site uses Internet protocol (IP) addresses. IP addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. IP addresses allow us to collect much of the same information we collect through cookies, including browser type, what pages you visit, and how long you stay on the Site. In general, IP addresses allow us to identify problems with our servers, prepare aggregate demographic information and other information regarding this use of this Site, and improve the functions of this Site.

The personally identifiable information we collect from you will only be used and disclosed in accordance with this policy or as specifically disclosed to you at the time you provide the information. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third parties other than as described in this policy. We reserve the right to sell, lease, transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information regarding site usage, sales, traffic patterns, demographics, and other statistics about our Site or those from whom we collect information via www.yucatan-holidays.com. We reserve the right to use or disclose personal information provided via this Site as necessary to respond to your requests, comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of the Site and the safety of its users.

We do not seek to collect personally identifiable information from you that you do not want collected. Toward that end, we indicate at all active information collection points whether requested information is required or optional. We also attempt to tell you at the point of collection and in this policy what the consequences will be (e.g., inability to access important functions of the Site, less tailoring of information to match your interests, etc.) if you do not provide the required or optional information. When you submit personally identifiable information via this Site, whether such information is required or optional, you consent to its disclosure and use in accordance with this privacy policy. If you ever decide that you do not wish to receive information from us regarding our products and services, you may opt out of receiving this information by contacting us by e-mail at [insert]  or by post at [insert]

We take reasonable steps to ensure that personally identifiable information that you send us via this Site is accurate, current, and complete. Toward that end, we provide you with reasonable access to your personal information to correct errors or delete the information you have provided. If you wish to correct or delete your personally identifiable information, please contact us by e-mail at [insert] or by post at [insert].

To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorized to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardize another person's privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this Site.

Although we take reasonable steps to protect the personally identifiable information that you provide via this Site, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we gather.

One way we protect your personally identifiable information is through usernames and passwords. This safety measure is only effective if you protect the secrecy of both your username and password. If you ever suspect your username or password may have been compromised or subject to unauthorized use, contact us immediately at contacting us by e-mail at info@yucatan-holidays.com

This Site is not directed to, and does not seek to collect personally identifiable information from, children under the age of 13. Nevertheless, if we are informed that we have collected information from someone in this age category, we will take reasonable steps to delete that information.

We reserve the right to change this Policy at any time and in our sole discretion. If we do change the Policy, the new Policy will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Policy. We want you to know, however, that before we use or disclose your previously collected personally identifiable information in a materially different manner from that to which you agreed, we will first secure your affirmative consent for such use or disclosure. Absent such consent, we will use your personally identifiable information in accordance with the Policy in effect at the time we collected the information. We encourage you to check this Policy periodically and - at a minimum - before each instance in which you provide personally identifiable information via this Site.