FAQ’S

Yes, absolutely. There is very little crime in the Yucatán Peninsula and the local people are extremely friendly. Tourists are urged to simply use common sense as they would in their own hometowns.

There are many restaurants in the immediate area to suit all tastes and price ranges, from U.S. chains like Outback, Chilis and McDonald’s to fun local spots like Surfin’ Burritos, Pescaditos and Habaneros There are also exclusive restaurants like Puerto Madero and Lorenzillos.

In Cancun: Market 28 downtown or Plaza la Fiesta and Coral Negro Market in the Hotel Zone.

Riviera Maya: There are many places to buy souvenirs in Playa del Carmen on 5th Avenue (la Quinta Avenida).

Most hotels and resorts also have a gift shop.

European visitors will need to bring adapters as they use 220 volts compared to the 110 volts used in Mexico. Visitors from the U.S. will not need adapters.

The hotel zone buses cost 8.50 pesos per person.

When catching a taxi, it is advisable for you to check with the hotel for rates first. Most taxi drivers will abide by the set rate but you can negotiate with them.

Customers staying at our resorts can rent a car through our hotels with a valid driver’s license.

Check in at all of our hotels is at 3:00pm.

Yes, round-trip airport transportation is included. Please provide us with the proper documentation before arrival. The hotel is only 20 minutes away from the airport.

Free transportation is also available between all of our hotels in Cancun with shuttle buses running every 15 – 20 minutes.

If your flight is delayed, our transport team will already be aware of the situation and will be there waiting for you, so you do not need to worry. However if you miss your flight you will need to contact us as soon as possible at 0800-047-0813 (UK Toll Free) or 1-800-658-3141 (US Toll Free).

The hotel confirmation letter will have the complete address of your accommodations in Cancun. Please contact us if you require any additional information at 0800-047-0813 (UK Toll Free) or 1-800-658-3141 (US Toll Free).

Cancun has only one airport, with three terminals. Our professional transport team will be at your terminal waiting for your arrival.

• A valid passport
• A driver’s license (if you wish to rent a car)

Yes, please contact us at 0800-047-0813 (UK Toll Free) or 1-800-658-3141 (US Toll Free).

Every group is offered the opportunity to add guests to the room, for a nominal fee, up to a maximum of 5 people per room.

This information is clearly explained in each package on the website.

You have the opportunity to change or cancel your reservation up to 15 days prior to your arrival date without penalty.

This information is clearly explained in each package on the website however changes are possible based on availability.

Bookings can be made for any date, subject to availability.

All reservations are subject to availability. We recommend making reservations 30 to 60 days before your travel dates to ensure the best chance of receiving the dates and package you are requesting.